Terms and Conditions

Express Blinds and Curtains Ltd (also trading as Express Shutters, Blinds and Curtains).
Registered Office & Showroom: Unit 5, Aldham Industrial Estate, Mitchell Road, Wombwell, Barnsley S73 8HA.

Company No: 6079584
VAT No: 789636751.
Contact: info@expressblindsandcurtains.co.uk
Tel: 01226 756111.

All quotations, sales, deliveries and installations are governed by these Terms and Conditions, which take precedence over any other terms unless expressly agreed in writing by a director; marketing materials and verbal statements do not form part of the contract unless confirmed in writing.

Governing Law and Standards

These Terms and Conditions are governed by English law and consumer protection legislation including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; our products comply with BS EN 13120:2009+A1:2014 (Child Safety); we follow the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 and will provide ADR information where required.

Contract Formation

Orders placed online or by telephone are only accepted once we issue written confirmation by email or letter, orders placed in person are accepted when you sign the order form, payment of a deposit to confirm an order constitutes acceptance of these Terms and Conditions and forms a binding contract, we are not obliged to accept any order and may decline or cancel before installation if there is an obvious error (including but not limited to pricing or product description), unavailability of materials, safety concerns, or other reasonable grounds, and any such cancellation will entitle you to a refund of sums paidfor the affected items.

Goods (Quality, Variations and Tolerances)

Goods will be of satisfactory quality, fit for their usual purpose and as described, but please note that images in brochures or online are illustrative only and colours can vary due to screen settings, dye‑batch differences, lighting conditions and natural material characteristics; natural variations (e.g. woodgrain, fabric weave, minor shading differences) are not defects; manufacturing tolerances apply (commonly ±5 mm for made‑to‑measure blinds and curtains) and minor variances within normal tolerances are not faults; product‑inherent features such as fabric roll direction, ladder tilt, slat stack heights, and light gaps at the edges of blinds or between shutter panels are expected and not defects.

Services (Care, Skill and Site Readiness)

We will perform services with reasonable care and skill and you agree to ensure the site is ready and safe for installation, including clear access and working space, unobstructed windows, safe parking, adequate lighting, and access topower, with pets restrained and children kept clear; if the area is not ready or conditions are unsafe, we may rearrange and charge for additional visits and any delay caused.

Child Safety

All relevant products we supply and/or install comply with BS EN 13120:2009+A1:2014 and include mandatory safety devices which we are legally obliged to fit; if you instruct us not to fit required devices we will refuse installation and you will remain liable for the full cost of the goods; once installation is complete, you are responsible for maintaining safety devices in good working order, using products safely, and ensuring that cords and chains remain secured; removal or tampering with safety devices may void the guarantee and could breach applicable regulations.

Measurements

If you provide measurements, you are responsible for their accuracy and we cannot accept returns or offer refunds for made‑to‑measure items manufactured to those measurements; where our survey identifies that your chosen specification is unsuitable for the measurements or site conditions, we may propose adjustments or alternatives and proceed only once you approve in writing; where measurements are taken on a “recess” or “exact” basis we will manufacture accordingly, and remakes due to incorrect information or subsequent changes inpreference may incur additional charges.

Installation (Assumptions and Limitations)

Pricing assumes one continuous site visit with clear parking, unobstructed fitting areas, suitable substrates for fixing, no hazardous materials (including asbestos), and no impact on existing warranties; we are not responsible for concealed services such as pipes, wiring, structural elements or voids not reasonably apparent at survey and you must inform us of any known risks; if substrates are unsuitable we may recommend alternative fixings or battens at additional cost or refuse installation until remedied; minor making‑good (e.g.small drill holes or marks from previous fittings) is excluded unless agreed in writing; we take reasonable care to minimise dust and disturbance but advise protecting furnishings and surfaces in advance.

Access and Missed Appointments

Installations are scheduled within an arrival window and require access to all relevant areas; if we are unable to access your premises, or if the site is not ready, a missed‑visit or re‑attendance fee may apply along with any additional travel or time costs; if we cannot contact you to rearrange, we may cancel the contract and you will remain liable for the agreed price, storage fees and any incurred costs.

Price and Payment

Prices are as set out on your order form and include VAT; payment terms are as stated on the order form and we will contact you when goods are ready, with payment required before installation unless otherwise agreed in writing; deposits are deducted from the final balance; we do not store card details and process the final payment only upon dispatch or installation; at our discretion, if manufacture is complete but installation is delayed by you beyond 28 days, we may invoice the remaining balance and charge reasonable storage fees; discounts are discretionary and may be withdrawn prior to payment; title remains with us until paid in full.

Further Charges (Unforeseen Works and Late Payment)

Where unforeseen circumstances arise that affect installation or require additional work—such as unsuitable substrates, extra fixings or battens, concealed services, building work delays, obstructions, or additional return visits—we will confirm any additional charges in writing before proceeding; late payments may incur interest at 2% per annum above HSBC’s base lending rate, calculated daily from the due date until payment is made, and we may recover reasonable costs of collection.

Delivery and Collection

Delivery and, where applicable, installation are included in the price unless stated otherwise; if you choose to collect, you may do so during opening hours once notified; delivery dates and lead times are estimates influenced by supplier availability and manufacturing capacity and are not guaranteed; if delivery is attempted and no one is available, we will contact you to rearrange, and storage or redelivery fees may apply; if you do not rearrange or collect within a reasonable time, we may cancel the contract and you will remain liable forreasonable costs incurred.

Delay Outside Our Control

If delivery or installation is delayed by events outside our control, we will notify you as soon as reasonably possible and take steps to minimise the delay; provided we do this, we are not liable for such delays and will arrange delivery within a reasonable time once the event is resolved.

Your Right to Cancel (Consumers)

If your order form identifies an item as cancellable, you may cancel that item within 14 days without giving a reason in accordance with the Consumer Contracts Regulations 2013 by notifying us by letter, email, or by returning our cancellation form; this right does not apply to goods made to your specification, personalised items, made‑to‑measure products, or goods purchased in‑store, and once manufacture of made‑to‑measure items has begun you may be charged our reasonable costs actually incurred; if you ask us to begin services during the cancellation period you must pay a proportionate amount for work completed and you will lose the right to cancel once services are fully performed if you requested early start and acknowledged this; cancelled goods must be returned at your expense within 14 days of notifying us or we can collect them at your cost; refunds, including standard delivery charges where applicable, will be made within 14 days of our receipt of returned goods, orwithin 14 days of your cancellation notice where goods were not delivered, and we may deduct for any diminished value due to unnecessary handling; your statutory rights for faulty or misdescribed goods are unaffected.

Our Right to Cancel

We may cancel by written notice if you fail to make payment within 7 days of a reminder, fail to allow delivery, collection or installation within a reasonable time, provide a site that is unsafe or unsuitable, engage in abusive or obstructive conduct, or if we identify an obvious error or unavailability of materials; if your order was processed with an error that you could reasonably have recognised, we may cancel and refund sums paid for the affected items.

Continuity and Batch Variation

Due to ongoing development and batch variation, items ordered at different times may not match exactly in shade, sheen, pattern, weave, grain or finish; exposure to sunlight, moisture and ambient conditions may change appearance over time, and such changes are not defects.

Liability

We are responsible for foreseeable loss or damage caused by our failure to use reasonable care and skill or breach of contract; we are not liable for loss or damage that is not foreseeable, for indirect or consequential losses (including loss of profit, business, use, or earnings, or time taken off work), or for issues arising from misuse, neglect, failure to follow care or safety instructions, or alterations by others; our total liability in respect of any order is limited to the price paid for that order; nothing in these terms limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited by law; your statutory rights are unaffected.

Third‑Party Rights

This contract is between you and us; no other person shall have any rights to enforce its terms under the Contracts (Rights of Third Parties) Act 1999.

Complaints and ADR

Please inspect goods and installation promptly on delivery or completion and notify us of any concerns as soon as reasonably possible (ideally within 7 days); we will work with you to resolve issues quickly and may offer inspection, repair or replacement as appropriate; if we cannot resolve a dispute, you may seek independent ADR information or pursue the matter through the Small Claims Court; details of any applicable ADR provider are available on request.

Ownership and Risk

Goods become your property once paid for in full; risk in the goods passes to you upon delivery, collection, or transfer to a carrier arranged by you; where installation or delivery is delayed by you after manufacture, we may store goods at your risk and charge reasonable storage fees, and we will take reasonable care while storing them.The goods supplied/installed by us will become your property once we have received payment for them in full. The goods become your responsibility from the time; they were delivered to the address you gave us, you collected the goods from us, or the time we pass the goods to any third party organised by you.

Guarantee (5‑Year Limited Warranty)

We provide a limited warranty from the original invoice date as follows:
(0–12 months) full cover for faults due to materials, workmanship or our installation, including parts, labour and reasonable call‑out;
(13–24 months) extended cover for defects in materials or workmanship excluding electronic components, batteries, discoloration, fading, shrinkage or warping due to environmental conditions;
(25–60 months) limited cover for faults arising from our workmanship or installation only, excluding products not manufactured in‑house and excluding third‑party components;

This warranty does not cover fair wear and tear, accidental damage, misuse, neglect, environmental effects (including moisture, heat or sunlight), pets, mould, building movement, alterations by others, removal of safety devices, or damage to substrates; wooden products may exhibit movement or warping with humidity and fabrics may relax, crease or stretch with use; any replacement or repair is covered only for the remainder of the original warranty period; where no fault is found or a fault is outside warranty, reasonable call‑out, parts and labour charges may apply; to claim, contact us promptly with your order details and do not allow defects to worsen; your statutory rights remain unaffected.

Product Care and Use

Operate products gently and in accordance with instructions, keep cords and chains secured, avoid forcing mechanisms, allow products to acclimatise after installation, and clean with appropriate methods (e.g. light dusting or vacuum with soft brush for most fabrics, damp‑wipe only where specified); prolonged exposure to moisture, heat or direct sunlight may affect appearance and performance and is not a defect.

‍